Timbers Company is seeking a dynamic and driven Resort Operations Manager to join our Central Support Operations team. Based in Winter Park, Florida, this critical role will collaborate closely with on-site General Managers, resort leadership, and the broader Timbers corporate team to enhance operational excellence across our luxury resort and residential properties.

With an initial focus on properties in Vail, Colorado; Kauai, Hawaii; and Captiva Island, Florida, this role will travel frequently to work hand-in-hand with local teams with the direction of the Director of Operations to execute special projects, improve service delivery, and drive both guest satisfaction and financial performance.

KEY RESPONSIBILITIES

• Partner with General Managers and on-site resort teams to implement operational improvements that elevate the owner and guest experience.
• Lead and support special projects that align with organizational priorities, with a focus on operational efficiency, service enhancement, and stakeholder value.
• Collaborate with Asset Management to ensure alignment on capital planning, budgeting, and long-term property performance strategies.
• Analyze operational and financial data to inform decisions and recommend improvements.
• Support the execution and tracking of Net Promoter Score (NPS) initiatives to measure and enhance guest satisfaction.
• Assist in property-level budgeting, forecasting, and financial performance monitoring.
• Contribute to capital project planning and oversight, ensuring timely and on-budget execution.
• Maintain consistent communication with internal stakeholders and property leadership teams.
• Travel to assigned properties (50%+ in the first year) to provide on-site support and project leadership.

QUALIFICATIONS & EXPERIENCE

• 5+ years of experience in luxury hospitality or high-end residential real estate operations with a focus on Rooms and Food & Beverage division operations. 
• Proven strength in operational planning, service delivery, and project management.
• Strong understanding of financial statements, P&Ls, budgeting, and capital management.
• Excellent communication, collaboration, and interpersonal skills.
• Demonstrated ability to make data-driven decisions and manage cross-functional initiatives.
• Comfortable working in a fast-paced, multi-location environment with frequent travel.
• Bachelor’s degree in hospitality management, business administration, or a related field preferred.

Other qualities and strengths:

·      Growth mindset and competitive drive

• Adaptable and resourceful
• Aligned with Timbers’ core values
  • Be Authentic
  • Practice Humility
  • Cultivate Teamwork
  • Value Time
  • Be Trustworthy
• Data driven and detail-oriented
• Customer-centric
• Collaborative and supportive

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Office:

Just north of Orlando, Winter Park, Florida, is an enchanting city known for its abundant outdoor spaces, quaint brick-lined streets with old-growth tree canopies, first-class shopping, and delectable dining. Our corporate headquarters manages, supports, and develops all Timbers properties around the globe. Our team embraces the year-round sunshine and warmth of Central Florida, drawing inspiration from our award-winning properties to infuse world-class hospitality, authenticity, and teamwork into everything we do.  

 Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Childcare reimbursement
• Trip of a Lifetime program
• Education Assistance Program 
• Wellness Reimbursement Program 
• Learning and development 
• Competitive pay 
• Volunteer time 
• Paid maternity/paternity leave 
• Fun team building events 
• 401K 
• Vacation Days 
• Personal Days 
• Holiday Pay 
• Health Insurance  
• Dental/Vision Insurance  
• LTD/STD 
• Life Insurance 
• Bonus program

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.