SUMMARY

Responsible for maintaining the cleanliness, organization, and overall presentation of guest rooms, club homes, offices, and assigned areas. Provides timely delivery of guest-requested items to ensure a comfortable and enjoyable stay.

ESSENTIAL FUNCTIONS (The following duties are representative and not all-inclusive.)

• Clean and maintain guest rooms, club homes, and public areas, including vacuuming, sweeping, mopping, dusting, and sanitizing surfaces.
• Clean carpets, rugs, upholstered furniture, walls, ceilings, patios, and driveways; remove trash and debris.
• Make beds and turn mattresses; replenish linens, towels, and guest amenities.
• Collect soiled linens and maintain cleanliness and organization of linen rooms and storage areas.
• Stock and maintain housekeeping carts with necessary supplies and equipment.
• Respond promptly to guest requests, delivering items such as linens, irons, and other amenities.
• Assist with room setup, including rollaway beds, sofa beds, and furniture arrangements.
• Clean public areas (offices, dining areas, parking lots, etc.) in accordance with company standards.
• Identify and report maintenance issues, safety hazards, and lost or found items.
• Ensure proper handling and documentation of lost and found items.
• Follow all safety procedures and maintain a clean, hazard-free work environment.
• Communicate effectively with team members using radios and maintain a professional, courteous demeanor.
• Support team operations and contribute to a positive and efficient work environment.

QUALIFICATIONS

Education & Experience:

• High school-level education or equivalent.
• At least one (1) year of housekeeping or custodial experience preferred, or equivalent combination of training and experience.

Knowledge & Skills:

• Knowledge of proper cleaning techniques and safe use of cleaning products and equipment.
• Ability to operate and perform basic maintenance on housekeeping tools and equipment.
• Understanding of workplace safety practices and procedures.
• Strong attention to detail and organizational skills.
• Ability to follow written and verbal instructions and work independently.
• Effective communication and interpersonal skills with a diverse range of individuals.
• Ability to safely operate a housekeeping cart; valid Florida driver’s license required.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, bend, stoop, and perform repetitive tasks for extended periods.
• Ability to lift and carry up to 40 pounds.
• Manual dexterity to operate cleaning equipment and basic computer systems.
• Ability to communicate effectively in person and over the phone.
• Comfortable working with cleaning chemicals, biohazards, and varying weather conditions.